Returns and Exchanges
At Jen Lighting we care to always find you the right product. But if you received an incorrect item or the product has been damaged during shipment, simply return it and once we have inspected it at our warehouse we’ll make sure you get exactly what you need in exchange. For our full policy on returns and exchanges, read below.
Return and Restocking Policy
Jen Lighting stands behind its products and will issue a replacement or credit if you are not satisfied with your purchase and notify us within 14 days of receipt of product. A restocking charge of 20% will apply to all items returned. Refunds will be made by original method of payment. All returns must arrive in the original packaging and all freight charges for the return of goods are to be paid by the customer.
Incorrect and Damaged Shipments
Jen Lighting will, at our discretion, replace or issue a refund for any damaged or incorrect items as well as any applicable shipping costs if we made an error shipping your order or it was damaged in shipment. Please note any obvious damage, shortage, or incorrectly shipped item while applying your signature at the time of delivery and make all claims for replacement or credit within 14 days of delivery.
To return any incorrect or damaged item, please call us to obtain a Returned Material Authorization. For damaged orders, keep the original box and all packaging materials for possible inspection by the carrier and/or return to us, Jen Lighting may at any time limit the number of delivery attempts based on unfavorable delivery history resulting from, but not limited to, damage, loss, or theft.